How do I return an item?

To qualify for Invigorated Water’s return policy you must request a return within 60 days of purchasing your items. Items may not be returned broken, unless of course, they were received in that condition. If so, we would require a photo of the damaged item along with the shipping boxes.
If something arrives broken, please contact us immediately at support@invigoratedwater.com and we will provide a return ship label and have a replacement sent.
If you would like to do a return, please contact us at support@invigoratedwater.com and we’ll be happy to provide to you an address to return the product to.
Because of the nature of the product, we can not be held accountable for the “taste” of the water, as each water source is different. There is also a break in period for some people. Refunds will not be given for opened or used filters.

Will shipping be covered for my returns?

If the item is faulty, we will cover the return shipping. Please contact us at support@invigoratedwater.com.
All return shipping and any other miscellaneous fees will be the responsibility of the customer.
We highly recommend tracking/insurance on any item sent back. Invigorated Water will not be held liable for any item received back damaged or if the package is lost.

What if an item I received is incorrect/defective/damaged?

Please contact us within 7 days at support@invigoratedwater.com if you have received something that is incorrect, missing, and/or defective. Please be sure to include your order number, and photos of the damaged/defective items.

When will I receive my refund?

a.) Refunds are generally processed within 24 hours after the item has been received back, and the items are verified as in good condition. An email confirmation will be sent as soon as the refund has been processed.
All refunds will be credited back to your original form or payment, and can take up to 5 business days.  
If you have not received a refund, please contact your card issuing bank with any further questions about when the credit will be posted to your account.