LIVE INVIGORATED!

Frequently Asked Questions

ORDERING:

  1. No, you can place an order as a guest. There are some perks, however! For example, quick a checkout process, easily view your order status and order history, receive updates detailing the release of any new products and and sales we may be having, and lastly, you will be eligible for Auto-Ship, saving you 10% off your filter replacement orders!
  2. We recommend using these links:
    https://invigoratedwater.com/account/register ~ to register
    https://invigoratedwater.com/account ~ to bookmark to take you to your account page
  1. What if I forget my password?
    On the login page click “Lost password” and you’ll be redirected to a page where you can create a new password.

Direct link to Password reset page: https://invigoratedwater.com/account/login#recover

Please contact us on [email protected] so that we can change your email address. We are able to change your email address, name and shipping address, but we can not add to your order or your change your billing address. To do this please log in via your account page: https://invigoratedwater.com/account.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and send directly to our credit provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

All of Invigorated Water transactions are based in the US dollar. If your credit card is based in another currency, your order will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

We accept all major credit cards (VISA, Mastercard, AMEX, Discover) and PayPal payments. We, in general, do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

All orders are processed via Fulfilment by Amazon. The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking generally becomes available 24 hours after we have shipped the order. We are not currently able to accommodate international shipping via Amazon as they do not offer this option at this time.

Standard shipping 5 to 10 business days
Expedited shipping 2 days
Priority shipping ~ next day
 

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

No, promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

Your order will be processed 24 to 48 hours after you place your order. Please contact us if you do not receive a tracking confirmation after three business days from the day you completed your payment.