Do I need an account to order?

1. No, you can place an order as a guest. There are some perks, however! For example, a quick checkout process, easily view your order status and order history, receive updates detailing the release of any new products and and sales we may be having, and lastly, you will be eligible for Auto-Ship, saving you 10% off your filter replacement orders!

2. We recommend using these links:
   https://invigoratedwater.com/account/register ~ to register
   https://invigoratedwater.com/account ~ to bookmark to take you to your account page.

 

What if I forget my password? 

On the Login Page, click on the "Forgot your password?" link, and follow on-screen instructions to recover your password.
Quick Link: https://invigoratedwater.com/account/login#recover

What if I typed the wrong email address at registration?

Please contact us on support@invigoratedwater.com so that we can change your email address. We are able to change your email address, name and shipping address, but we can not add to your order or your change your billing address. To do this please log in via your account page: https://invigoratedwater.com/account.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and send directly to our credit provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX, Discover) and PayPal payments. We, in general, do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

When will my order arrive?

All orders are processed via Fulfilment by Amazon. The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking generally becomes available 24 hours after we have shipped the order. We are not currently able to accommodate international shipping via Amazon as they do not offer this option at this time.

Standard shipping 5 to 10 business days
Expedited shipping 2 days
Priority shipping ~ next day

International orders are 10 to 14 business days.

Please note, if the tracking is showing as delivered, then there nothing that we can further do.  We will not refund or send out a free product.  We recommend you reach out to the carrier with the tracking number to find out more.  Or, if you believe your package stolen, we recommend you reach out to your local police station.  We highly recommend our Route shipping insurance, which is provided for each order, though you can opt out of this at check out.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

Can I use several discount codes in one order?

No, promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

When will my order be processed?

Your order will be processed 24 to 48 hours after you place your order. Please contact us if you do not receive a tracking confirmation after three business days from the day you completed your payment.