FREQUENTLY ASKED QUESTIONS

Our water filters contain Zeolite, and a number of other minerals. Zeolite is a 100% natural crystal that has been proven to effectively remove heavy metals, chlorine and fluoride from water. We have lab tested our Invigorated Water filters and the results show that the list of contaminants that they reduce are:Heavy metals; such as Aluminum, Arsenic, Cadmium, Chromium, Iron, Lead and SeleniumSalts; such as Chlorine, Nitrate, Fluoride and Sulfate.

The materials used in our filters have been rigorously tested by authority bodies such as SGS and independent ISO 17025 labs. Further, note that our third party testing is not publicly available.

Alkaline water is water that has a higher pH level than tap water. The pH scale ranges from 0 to 14, with 7 being neutral, less than 7 being acidic, and greater than 7 being alkaline. Alkaline water typically has a pH of 8 or 9.

There are a few possible reasons why your water may taste bitter or metallic:1. High mineral content: we are adding over 20 trace beneficial such as calcium, magnesium and zinc. Even if you've drank alkaline water before, our can have a different taste.2. Your body is becoming accustomed to drinking alkaline water. After 2-3 weeks, the bitter/metallic taste should feel less noticeable.3. Water source: if the source of water is from a metal pipe that has high levels of metal ions, it may have a metallic taste.4. If the taste issue persists, the system may not be assembled properly. We recommended you refer to the product manual for instructions on proper assembly and maintenance of your system.

Yes, we have landing pages both in the US and in the UK. US:https://www.amazon.com/b2b/info/amazon-business?layout=landingUK:https://www.amazon.co.uk/b2b/info/amazon-business?layout=landingWe offer a discount on 3, 5 and over 10 of the same product

The PH001 filters, generally last for 96 gallons or 360 liters. PH002 filters last 264 gallons/1000 liters.

The plastic housing of our pH001 and pH002 are recyclable. For further information on recyclability, reach out to our Customer Service team.

pH001 filters work perfectly on their own. The pH002 filters are add-on filters and can only be used in conjunction with the pH001. For those looking to take their water purification and pH levels to a whole new level, the pH001 and pH002 combination is recommended.

If you are seeing black particles, this is activated carbon dust and is normal. Allow water to run through filter for about 2-3 minutes. Then fill the pitcher and let water filter through completely - discard the water. Repeat this step 2 more times.

The body of the Recharge 1F and 3F units are made of PC (polycarbonate-clear) plastic, and the lid and spigot are made of SAN (Styrene Acrylonitrile) plastic.

We only recommend hand washing with warm soapy water. Please don't wash or use soap with the filters.

The shelf-life of an unopened filter is 3 years.

"Filters should be changed between 2 and 6 months depending on amount of water filtered thorugh. PH001 filters last 96 gallons. 1 Person = Replace every 6 months2 People = Replace every 3 Months3+ People: Replace every 2 months "

The pH RECHARGE unit comes with a manual dial reminder. Simply spin the first dial to get to the month you need to change the filter in and the second dial to the day.

Please immerse your dispenser in warm water to help dislodge the reservoir.

If your dispenser is leaking, ensure that the spigot is completely screwed in. It should be tight to keep the seal. Consult the manual for setup instructions. If the issue persists, reach out to our Customer Service team.

The pouches are made of non-woven fabric. This is similar to a tea bag but a bit stronger

Regardless of the size of the container of water you using, the wait times, in general, will be 10 to 30 minutes. Allowing the pouches more time in the water will allow the pH levels to continue to rise.

Allow 1 business day for your order to be processed, after which the following shipping times apply:Standard shipping | 4 - 5 business days* Our delivery time frames are estimates only and may vary with public holidays, possible courier delivery issues, and other influences (such as severe weather conditions) that are beyond the control of Invigorated Water.

Yes. Our US based subscription customers enjoy free shipping on all orders. We value your loyalty and want to make your shopping experience hassle-free. 

Absolutely! US Orders totaling $55 or more, now qualify for complimentary shipping. We want to express our gratitude for your ongoing support by offering this benefit.  

For US orders below $55, there is a flat shipping fee of just $4.99. We've kept this fee as low as possible to ensure that even our smaller orders remain affordable.  

No, complimentary shipping offers are exclusive to our US customers. For more information contact our Customer Service Team.

If you have an account with us, you can locate your order tracking details from your account. Should you not have an account, you can speak with our Customer Service team via live chat, telephone or email.

Please contact our Customer Service team as soon as possible if you wish to cancel or amend your order. Although we cannot guarantee this, we will happily do our best for any orders that have not already been processed.

Our website listings do not include tax, this is calculated at checkout and based on shipping location.

It is not uncommon for orders with more than one item to be shipped in multiple packages, we recommend checking order tracking to confirm. Should there be items missing from your order, kindly contact our Customer Service team providing the following information to speed up the process - order number, name of missing product and shipping address.

In the unfortunate event that your product arrives broken or damaged, kindly reach out to our Customer Service team, providing your order number and a photograph of the damage.

We hope your Invigorated Water products bring you continued joy. However, if a product is not suitable, we will gladly coordinate a refund or exchange in line with the policy below.

• Standard Returns: 30 calendar days from the date on your receipt or shipping confirmation.
• Holiday Returns: Items purchased between November 1st and December 31st may be returned until February 28th.
• Items marked as “final sale” or “non-returnable” are not eligible for return unless defective or where prohibited by law.
• Any statutory rights you may have in your jurisdiction apply in addition to this policy.

Eligibility: Your item must be in the same condition as received, unopened and unused, unless faulty or not as described. Proof of purchase is required (order confirmation, or details such as name, email, order number, and a clear product photo).
Amazon Purchases: If you purchased via Amazon, please contact Amazon Customer Service directly. Amazon’s return period is 30 days.
Third-Party Purchases: We cannot accept returns for products bought through third-party sellers—please contact the retailer directly.Full returns policy:https://invigoratedwater.com/pages/returns-policy

Yes.
 If a product you received as a gift is unsuitable, our Customer Support team will be happy to arrange an exchange. Returns must be made within 30 days of purchase (or by February 28th for holiday gifts). If you don’t have proof of purchase, please send us a clear photo of the product so we can help. To start the process, contact us at https://invigoratedwater.com/pages/contact or email support@invigoratedwater.com.

Once your return request is approved and we receive your item, your refund will be processed to the original payment method. Please allow up to 5 working days for the funds to appear on your statement. Exchanges can be made for products of equal value.

 We offer a one-year limited warranty on all Invigorated Water products,covering manufacturing defects and malfunctions that affect normaloperation.
Coverage includes:

• Defects in materials or workmanship
• Functional issues within the warranty period

Exclusions:

• Misuse, improper handling, or neglect
• Unauthorized repairs or modifications
• Normal wear and tear, cosmetic damage
• Damage from accidents, fire, water, or external factors

Warranty Period:
1 year from date of purchase (does not reset with replacement).

How to Make a Claim:

1. Contact our Customer Support team at support@invigoratedwater.com.
2. Provide proof of purchase (or a clear photo of the product if unavailable).
3. Describe the issue in detail and include any supporting photos or videos.

Full warranty policy

Simply click the "unsubsribe" button at the bottom of any email. Alternatively visit your account to opt out of email / text communications. If you experience any issues, kindly reach out to our Customer Service team.

Visit https://invigoratedwater.com/account/login#recover to reset your password. Alternatively you can visit your account log in page and click "lost password"

Log into your account, navigate to account information, from here you can edit / delete subscriptions. If you do not have an account with us, you will need to speak with our Customer Service team who would be more than happy to assist.

If you are unable to check out and are experiencing issues with your payment details, then please try the following: Double-check that you have entered the correct card and address detailsRemove all items from your cartClear your browsing data and cookies and refresh the pageSwitch to another browser or device to place your order.If you have tried the above and are still experiencing issues, then please contact our Customer Service team, with screenshots of the issue.

Our discount codes cannot be used in conjunction of one another. This is inclusive of subscription orders.Should you still experience issues, contact our Customer Service team.

We're always open to new partnerships and opportunities, kindly submit a form to our Wholesale team so that we can understand you and your business. https://invigoratedwater.com/apps/wpdapp

You can submit a Contact form and we will pass your details onto our PR and Social Media Manager. https://invigoratedwater.com/pages/contact